Mystery Shopper & Business Audit

Sales performance audit

Whether your sales process is actually being followed on the floor, and where revenue is lost between a customer walking in and a decision being made.

• Product and service knowledge
• Quality of the sales presentation
• Pricing transparency and what the customer is told
• Accuracy of current promotions and conditions
• Upselling and cross-selling technique
• The closing process and objection handling
• Whether the agreed customer follow-up happens

Operational compliance audit

Your standard operating procedures as they are practised, not as written — checked consistently across visits, shifts and branches.

• Compliance with company procedures and scripts
• Employee appearance and dress code
• Cleanliness and condition of the premises
• Operational readiness at opening and during peak hours
• Service consistency between shifts and branches
• Whether SOPs are known and applied

Employee integrity assessment

Conducted on your own premises, at your request, and strictly within the scope we agree in writing — a controlled purchase or service transaction, documented exactly as a customer would experience it.

• Pricing accuracy against your published price list
• Whether a receipt is issued for every transaction
• Payment handling and change given
• Compliance with your own cash and refund procedures
• Adherence to internal policies on discounts and comps

Industries we audit

Any business whose revenue depends on front-line service. Scenarios and scoring are rebuilt for each sector, because a hotel check-in and a gym membership tour fail in completely different ways.

• Restaurants and cafés
• Hotels and hospitality
• Fitness centres and gyms
• Clinics and beauty centres
• Retail stores
• Automotive showrooms and service centres
• Multi-branch businesses
• Corporate service centres and call-in counters

Why businesses bring this to an investigation firm

Mystery shopping is structured observation, which is what our field teams do every day. The difference shows in the evidence and in how the report holds up when a manager disputes it.

• A professional investigation background applied to service assessment
• Structured observation methodology, so two shoppers score the same visit the same way
• Scenarios written around your business, not a template
• Evidence-based reporting: findings tied to what was observed, with the limits stated
• Confidential handling — staff and managers are not told which visit was ours
• Quality control on every report before it reaches you
• Single-location projects and recurring multi-branch programmes

Scope, consent and the law

We audit businesses for the people who own or are authorised to assess them, and we ask you to confirm that authority before we start. Assessments stay inside the scope agreed in writing and inside Thai law, including the PDPA.

That means we observe and record a genuine customer interaction. We do not provoke staff into misconduct in order to document it, we do not install recording equipment on your premises as part of a mystery shopping assignment, and we do not gather information about employees' private lives. Where recording is restricted by law or by the venue's own rules, the report relies on the shopper's structured observation notes instead, and says so.

Timeline and pricing

A single-location audit can usually be planned and carried out within a few working days of the scenario being signed off. Recurring and multi-branch programmes run to an agreed schedule. Pricing depends on the number of locations, the number and complexity of scenarios, how many visits per location you want, and the reporting format — so you receive a written quote for the project before anything starts. There is no fixed price list, and we will not quote a figure before we understand the scope.